Service Desk

Clearance Level
Secret
Category
Systems Analysis
Location
Key West, Florida
(Onsite Workplace)
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Key Skills For Success

Cybersecurity

Data Entry Quality Assurance

File Systems

Following Protocols

Service Desk (Inactive)

REQ#: RQ199397
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description
Service Desk TechnicianKey West, FLSecret Clearance required General Dynamics is seeking (2) an experienced service desk/help desk administrators to assist supporting our customer in Key West, FL.Will perform standard troubleshooting and software resolution tasks via phone or in person.Collect and perform analysis on complex information from system users to formulate the scope and objectives of the systemPrepare complex flow charts, models, and proceduresConduct feasibility studies to design possible system solutionsConduct complex form design and layout activitiesPrepare systems specificationsDevelop technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of systemsPerform detailed analysis and systems designsMay coach and provide guidance to less-experienced professionalsMay serve as a team or task leadEDUCATION:BA/BS degree (or equivalent or combination of relevant education, training and experience)EXPERIENCE:

3+ years of overall experienceCERTIFICATIONS:

IAT level II Certification (i.e. Security+)MD-102 (Microsoft Desktop Test - if you do not have can get prior to start)#armajobs

#SCITES

Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA - Security+ - CompTIA

Microsoft Modern Desktop Administrator: Windows 10 (MD - 100) - Microsoft

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $93,500 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans