General Services Administration

AI Powers a More Responsive GSA Helpdesk

$0.0M

cost savings realized from automation

0K+

agent hours saved

contacts managed by AI-powered bot

contacts deflected from human agents

Millions of users rely on General Services Administration systems, creating high call volumes at service desks. GDIT collaborated with GSA to deploy an AI-powered virtual agent that now handles 1 out of every 3 inquiries, providing immediate answers to common questions. This approach trims wait times, frees human agents for complex cases and generates substantial cost savings while improving overall customer satisfaction.

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